I T Support

IT Support

At BrightSword we pride ourselves on giving a professional service to provide you with peace of mind when it comes to running the IT aspect of your business. Our business philosophy is to deliver a friendly, ethical service to ensure you get the best possible value for money. We provide impartial advice to ensure you get the best out of your existing IT set-up. We aim to provide a service that ensures you get the maximum return on investment by utilizing your IT set-up to effectively support your business. Have a look at some of our tried and tested services we can provide.

IT Support Packages

BrightSword Support takes the weight off your shoulders and provides you with peace of mind. Our support allows unrestricted access to the technical support Help Desk for software and diagnostic advice. Most problems are software related and can be resolved remotely, either by phone or online through remote access.

Remote technical support is provided via telephone, or remote control software, which enables BrightSword Technologies to provide on-line technical support by controlling your system remotely, to provide diagnostic support and problem resolution. This proves very effective and efficient. This is designed as a fully secure method, whereby our support team will only access your systems on your approval and whilst you can see what they are doing on your computer.
Response rates to any logged problem should be within a four hour period during normal office hours. If subsequent action is required, this will be arranged by mutual agreement. BrightSword Technologies has a choice of IT Support agreements to suit specific requirements and budgets.

Annual IT Support – Gold Package

Pre-paid Annual IT Support has the following benefits
– Fixed annual cost
– Control over your IT support costs
– Helps in the budgeting process
– Priority service
– Remote support with onsite options
– Defined service levels
100 hours (12.5 work days) per year package @ SGD 5999/=.
Mon-Friday 10:00 A.M. to 6:00 P.M. except public holidays.


Contract IT Support – Silver Package

Contract IT support has the following features and benefits
– Pre paid ten hour block of time
– Cost control
– Usable for remote or onsite support
– Time drawn down by the minute
– Priority given over ad-hoc support
– Low on site rate
– May also be used for training
10 hour block of time @ SGD 950/=. Additional 1 hour for first block purchase.
Mon-Friday 10:00 A.M. to 6:00 P.M. except public holidays.


Ad Hoc IT Support – Bronze Package

Ad hoc support has the following benefits
– Remote or onsite support
– Payable by the hour*

Minimum 3 hours 1 slot for SGD 300/=. Additional hour @ SGD 125/=.

Mon-Friday 10:00 A.M. to 6:00 P.M. except public holidays.

* Minimum 1 Slot (3 Hours)

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